CX Executives
Get your free CX Cost Analysis in 24 hours. Just give us your agent count and hourly cost. We’ll show you exactly how much cash you can recover through outsourcing or nearshoring—zero obligation, zero fee.
13 years, 300+ vetted BPO partners, and zero cost to you because we are paid by the provider network, never by the client.
What happens on the call
We run every step of this for you at no cost, and everything we find is yours to keep even if you never take one of our introductions.
We go through your contact center the way it runs today. Agent count, fully loaded hourly cost, channels, schedules, where the volume actually sits and what every seat costs you. Most operators have never seen their own setup laid out in these numbers, and you get that picture back on the same call.
Not every seat should leave, so we separate the roles that travel well offshore or nearshore from the ones that need to stay where they are. Then we put a number on it, usually 30–50% below what you pay now and sometimes over 60%. If the honest answer is to move nothing, we say so.
We search our network of 300+ vetted BPO partners, each evaluated on 100+ performance data points, and build a shortlist in hours rather than weeks. We run the interviews ourselves and introduce you to the ones that fit, at no cost to you because the provider network pays our fee. After that we stay your single point of contact, with our embedded Vendor Management Office holding the first 180 days.